Support
Common questions about Railwick. Didn’t find an answer? Email us — we read every message.
Does the app need an internet connection?
No. Everything works offline — you can play in airplane mode.
No. Everything works offline — you can play in airplane mode.
Where is my progress saved?
On your device only. It is not uploaded anywhere.
On your device only. It is not uploaded anywhere.
How do I reset my progress?
Use the reset option in the app settings, or clear the app’s data in Android Settings → Apps.
Use the reset option in the app settings, or clear the app’s data in Android Settings → Apps.
Will I lose progress if I reinstall?
Yes. Uninstalling removes all local data, because nothing is stored on servers.
Yes. Uninstalling removes all local data, because nothing is stored on servers.
How do I move the courier?
Tap anywhere on the field to hop one row forward. Swipe left or right to move one column, and swipe down to step back. You can step back at most three rows behind your furthest point.
Tap anywhere on the field to hop one row forward. Swipe left or right to move one column, and swipe down to step back. You can step back at most three rows behind your furthest point.
What is the steam cloud and the bar at the bottom?
If you do not reach a new row for 6 seconds, the steam cloud ends the run. The bar at the bottom of the screen fills during the last 3 seconds, so keep hopping forward.
If you do not reach a new row for 6 seconds, the steam cloud ends the run. The bar at the bottom of the screen fills during the last 3 seconds, so keep hopping forward.
How is my score counted and when do carts get faster?
Your score is the furthest row you have reached. Every 25 rows the carts get faster. A run ends when a cart hits you or the steam cloud catches you.
Your score is the furthest row you have reached. Every 25 rows the carts get faster. A run ends when a cart hits you or the steam cloud catches you.
What are bolts for and how do I get new couriers?
Hop onto a bolt to collect it. Bolts are kept between runs. Open Couriers from the home screen and tap a locked courier to hire it (Nutmeg 60, Soot 150, Brass 300 bolts). Tap an owned courier to select it. Couriers change only the look of your mouse.
Hop onto a bolt to collect it. Bolts are kept between runs. Open Couriers from the home screen and tap a locked courier to hire it (Nutmeg 60, Soot 150, Brass 300 bolts). Tap an owned courier to select it. Couriers change only the look of your mouse.